Fiveamp Privacy Policy

Fiveamp Pivacy Policy

Last Updated: October 12, 2024

General

We are Fiveamp LLC, a company registered in the United States and domiciled in Texas. This Privacy Policy applies to Fiveamp's games, websites and related services, which we here collectively call the Service. By using our Service you you acknowledge and consent to the terms of this privacy policy.

We update this notice from time to time so please check back in. Please note that our processing of personal data may differ depending on how you access our Services. For example, when you access our Services via desktop or Steam, we won’t undertake a number of the processing operations listed below. We have included further information on this below.

This Privacy Policy details:

• What information (often referred to as ‘data’) is collected from you
• How your information is used
• With whom your information may be shared
• How you can access, update, or delete your information

Data collected automatically.

• Data about your game progress
• Data about your use of the Service, such as gameplay data inside the Service
• Data about your device, such as device name and operating system, browser type and language
• General location data
• Your IP address and mobile device identifiers (such as your device ID, advertising ID, MAC address, IMEI)
• Data we collect with cookies and similar technologies (see more below)

In most cases, we also create a Fiveamp-specific ID for you when you use the Service.

Data you provide us.

• Contact information (such as name and email address)
• Player name and password
• Your messages to the Service (such as player support tickets)
• Other data you choose to give us (such as data to identify a lost account)

Data we collect from our third-party partners on Mobile only.

• Data we receive if you link a third party tool with the Service (such as Facebook or Google)
• Demographic data (such as to determine the coarse location of your IP address)
• Data to fight fraud (such as refund abuse in games or click fraud in advertising)
• Data from platforms that the games run on (such as to verify payment)
• Data for advertising and analytics purposes

Why do we collect your data

To make the Service work.

To perform the contract, we process data necessary to

• Create accounts and allow you to play our games and use our Service
• Operate the Service
• Verify and confirm payments
• Provide and deliver products and services you request
• Send you Service-related communications

To make the Service more suitable for our players.

To provide a great Service to our players, we have a legitimate interest to collect and process necessary data to

• Develop and improve the Service and player experience
• Provide social features as part of the Service
• Respond to your comments and questions and provide player support
• Provide you Fiveamp offers in the Service as well as in other websites and services, and by email
• Send you related information, such as updates, security alerts, and support messages

To show personalized advertisements on Mobile.

To show you personalized advertisements in the Service. We have a legitimate interest to process necessary data to deliver, target and improve our advertising and the Service

For information on how to opt-out from personalized advertisements, see section 'Your rights and options' below.

To analyze, profile, and segment.

In all of the above cases and purposes, we may analyze, profile and segment collected data.

Who can see your data

Apart from Fiveamp, your data can be accessed by others in the following situations:

Partners working with Fiveamp.

Fiveamp has partners to perform services for us. These partners process your data only at and according to Fiveamp's instructions to provide the Service, such as hosting, player support, advertising, analytics and fraud prevention.

Other companies and public authorities.

In order to combat fraud and illegal activity, we may exchange data with other companies and organizations and provide it to public authorities in response to lawful requests.

We may also disclose your data based on your consent, to comply with the law or to protect the rights, property or safety of us, our players or others.

Advertising and Social Media partners.

The Service includes features from our partners, such as social media interaction tools and in-game advertising. A list of these partners is available below, see 'Advertising and Analytics Partners'. These partners may access your data and operate under their own privacy policies. We encourage you to check their privacy policies to learn more about their data processing practices.

Your rights and options

Opt-out of marketing emails and other direct marketing.

You may opt-out of receiving promotional communications, such as marketing emails from us by following the instructions in such communications.

Opt-out of targeted advertising.

You can opt-out of interest-based advertising on mobile applications by checking the privacy settings of your Android or iOS device and selecting "limit ad tracking" (Apple iOS) or "opt-out of interest based ads" (Android). For more information, see 'Advertising and Analytics Partners' below.

Your other rights.

You also have the right to correct your data, have your data deleted, object how we use or share your data, and restrict how we use or share your data.

We will respond to all requests within a reasonable timeframe. If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact us.

Cookies and similar technologies

Like most online services, we and our partners use cookies and similar technologies to provide and personalize the Service, analyse use, target advertisements and prevent fraud. You can disable cookies in your browser settings, but some parts of the Service may then not function properly.

How do we protect your data

Security Safeguards.

In order to help ensure a secure and safe player experience, we are continuously developing and implementing administrative, technical and physical security measures to protect your data from unauthorized access or against loss, misuse or alteration.

Data retention.

We retain your data for as long as your account is active or as needed to provide you the Service. We will for example periodically de-identify unused game accounts and we regularly review and de-identify unnecessary data.
Note that if you ask us to remove your personal data, we will retain your data as necessary for our legitimate business interests, such as to comply with our legal obligations, resolve disputes, and enforce our agreements.

Age limits

We do not knowingly collect or solicit personal data about or direct or target interest based advertising to anyone under the age of 13 or knowingly allow such persons to use our Services.  If you are under 13, please do not send any data about yourself to us, including your name, address, telephone number, or email address.  No one under the age of 13 may provide any personal data.  If we learn that we have collected personal data about a child under age 13, we will delete that data as quickly as possible.  If you believe that we might have any data from or about a child under the age of 13, please contact us.

Advertising and Analytics Partners

Below you can find a list of Fiveamp's analytics and ad serving partners within our games and fiveamp.com. For more information about their privacy practices and opt-out possibilities regarding analytics and targeted advertising, please visit the links below. Please note that opt-out options are specific for each browser and device.

Partners:

Policy Updates

This Policy may change from time to time. The most current version of our Privacy Policy can be found at https://fiveamp.com/privacy. We will always keep this up to date so that you know what information we will collect from you, how we may use it, and when we may disclose it.

Contact us

If you have questions about data protection, or if you have any requests for resolving issues with your personal data, we encourage you to primarily contact us through our support portal so we can reply to you more quickly. https://fiveamp.com/support